At Rupal’s Healing Universe, we strive to deliver your orders with love, care, and clarity. Please review our shipping and return terms below:
Shipping Charges (India Only)
- ₹99 for orders up to ₹499
- ₹59 for orders between ₹500 and ₹999
- Free Shipping on orders above ₹1000
Shipping charges are automatically calculated at checkout.
Delivery Timeline
- Orders are usually dispatched within 1–2 business days.
- Delivery typically takes 7–10 working days depending on your location in India.
Returns & Exchanges
- We do not offer refunds under any circumstances.
- Returns are accepted only if the product is received in damaged condition.
- To request a return or exchange, you must notify us within 24 hours of delivery with photos of the damaged product.
- If a return is approved:
- The return shipping cost must be borne by the customer.
- Re-shipping charges for exchanges will also be paid by the customer.
Cancellations
- No cancellations are allowed once an order has been placed.
Customer Support
Have a question? We’re here to help.
Reach out to us via WhatsApp Live Chat – we typically respond within 1–2 hours during working hours.