At Rupal’s Healing Universe, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit or make a purchase from https://rupalshealinguniverse.com.
1. Information We Collect
When you browse or shop on our website, we may collect the following information:
- Personal Information: Your name, email address, phone number, billing/shipping address, and payment details (processed through secure third-party gateways).
- Order Information: Items purchased, order date, order status.
- Device Information: IP address, browser type, time zone, cookies, and pages visited (for analytics).
2. How We Use Your Information
We use the collected information to:
- Process and fulfill your orders
- Communicate with you regarding your order, delivery, or support
- Respond to your queries through WhatsApp Live Chat or email
- Improve our website, products, and services
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
3. Cookies
We use cookies to:
- Keep track of items in your cart
- Analyze site traffic and user behavior
- Enhance your browsing experience
You can disable cookies through your browser settings, but some features of the site may not work properly without them.
4. Payment Security
We use secure third-party payment providers (such as Razorpay or Instamojo) to process all transactions. Your payment information is encrypted and never stored on our servers.
5. Third-Party Services
We may use trusted third-party services (e.g., analytics tools, chat support, or shipping providers) to operate our business. These parties are bound by confidentiality agreements and will only use your data to perform specific services.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent or opt out of communication at any time
To exercise your rights, please contact us using the information below.
7. Data Retention
We retain your order and personal information only as long as necessary to provide you with services and for legal and accounting purposes.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised “Last updated” date.
10. Contact Us
For questions or concerns about this Privacy Policy, you can contact us at:
Email: [email protected]
WhatsApp Live Chat via the icon on our website
Last updated: July 3, 2025